UPA Tennessee

Revenue Cycle Management (RCM)

A dedicated team seeking optimal recovery outcomes beginning with the capture, management, and collection of patient service revenue.

Take advantage of UPA's personalized approach to optimize the financial health of your practice.


Claim Generation


  • Scheduling
  • Automated Eligibility Verification
  • Payment Alert Prompts/Receipts
  • Visit Trending
  • Tracking to Prevent Charge Loss
  • Custom Encounter Generation
  • Training Resource to Office Staff
  • Interface to EHR
  • Certified Billing & Coding Specialists
  • Claim/Code Scrubbing
  • Clearing House / EDI Enrollment
  • Claim Subscription & Verification
  • Denial Management
  • Payment Posting & Reconciliation
  • Appeals
  • ERA Enrollment
  • Dedicated Customer Service
  • Patient Collections
  • Dashboard Reporting
  • Reimbursement Analysis
  • Credit Refund
  • Statement Generation
  • Personal Monthly Meetings
  • Local in East Tennessee

Frequently Asked Questions


Q: Do I get software access and is it an added cost?

A: UPA provides its award-winning Practice Management software at no added cost. You can access it anytime day or night. This relieves your practice of the burden and costly fees to maintain a software.

Q: Does my practice receive software training?

A: Yes, UPA provides initial training during your implementation period. Training of new concepts and features will be made available as needed to educate your office staff.

Q: How secure is my information?

A: All data is encrypted, and each practice has their own dataset. Everything is password protected.

Q: Who will our patients contact for billing questions?

A: Your patients will contact UPA’s dedicated customer service department.

Q: Who will my practice contact for application support?

A: Your practice will work directly with UPA’s local onsite help desk.

Q: Who will do my coding?

A: The provider is responsible for proper documentation, coding and linking.

Q: What is the turnaround time for billing?

A: UPA transmits clean claims electronically within 72 hours of receipt.

Q: How much does this service cost?

A: UPA does not charge on a per claim basis. There is just one flat fee based on the amount we collect for you.

Q: Where are my payments mailed?

A: UPA requires the use of a lockbox with your financial institution. Your bank will deposit payments into your account then supply UPA with your back-up documentation. UPA will process and apply payments, adjustments and denials to your account’s receivables.

Q: What is the contract term for UPA?

A: Annual. Either party can terminate this agreement providing a sixty (60) day written notice.

Q: How will I know the financial standing of my practice?

A: UPA provides a monthly dashboard report of your performance indicators.

Q: Can I meet with UPA billing staff to discuss my accounts receivable?

A: Yes, meetings are included in our service and encouraged.

Q: What types of practices will UPA do billing for?

A: All specialties. UPA currently manages over forty different specialties.

Q:Is UPA HIPPA Compliant?

A: UPA is fully HIPAA compliant and is committed to meeting HIPAA requirements every step of the way.

UPA also has maintained a certain degree of security. Here are just some of our built-in practices.

  • A User Access Log that will allow support to view all users that have logged into the system
  • User access and administration security levels
  • Upgraded password and user account management standards
  • Auto-logoff of user accounts after a specified period of time to help prevent unauthorized access

Customized Quote

Contact us for a customized quote.

Our mutually beneficial partnership means we don't get paid until you get paid.

Rates are a flat fee based on what we collect for you (a percentage of collections).