Q: Do I get software access and is it an added cost?
A: UPA provides its award-winning Practice Management software at no added
cost. You can access it anytime day or night. This relieves your practice
of the burden and costly fees to maintain a software.
Does my practice receive software training?
A: Yes, UPA provides initial training during your implementation period.
Training of new concepts and features will be made available as needed
to educate your office staff.
How secure is my information?
A: All data is encrypted, and each practice has their own dataset. Everything
is password protected.
Who will our patients contact for billing questions?
A: Your patients will contact UPA’s dedicated customer service department.
Who will my practice contact for application support?
A: Your practice will work directly with UPA’s local onsite help desk.
Who will do my coding?
A: The provider is responsible for proper documentation, coding and linking.
What is the turnaround time for billing?
A: UPA transmits clean claims electronically within 72 hours of receipt.
How much does this service cost?
A: UPA does not charge on a per claim basis. There is just one flat fee
based on the amount we collect for you.
Where are my payments mailed?
A: UPA requires the use of a lockbox with your financial institution. Your
bank will deposit payments into your account then supply UPA with your
back-up documentation. UPA will process and apply payments, adjustments
and denials to your account’s receivables.
What is the contract term for UPA?
A: Annual. Either party can terminate this agreement providing a sixty
(60) day written notice.
How will I know the financial standing of my practice?
A: UPA provides a monthly dashboard report of your performance indicators.
Can I meet with UPA billing staff to discuss my accounts receivable?
A: Yes, meetings are included in our service and encouraged.
What types of practices will UPA do billing for?
A: All specialties. UPA currently manages over forty different specialties.
Q:Is UPA HIPPA Compliant?
A: UPA is fully HIPAA compliant and is committed to meeting HIPAA requirements
every step of the way.
UPA also has maintained a certain degree of security. Here are just some
of our built-in practices.
- A User Access Log that will allow support to view all users that have logged
into the system
- User access and administration security levels
- Upgraded password and user account management standards
- Auto-logoff of user accounts after a specified period of time to help prevent