UPA Tennessee

Managed Care

We Understand that the Timeliness of Credentialing Affects Your Bottom Line.

Failure to become credentialed is the most crippling mistake that any provider can make.

Without being credentialed, providers will not be paid with the health care plans whom are regulated by The State and Federal Regulatory Agencies and the National Committee for Quality Assurance.

UPA's Essential Services:

We offer special credentialing services to clinicians in and out of our network. UPA Essential Services includes:

  • Completion of credentialing.
  • Applications with various health plans and timely follow-up until credentialed.
  • Assistance with obtaining CAQH ID.
  • Assistance with obtaining NPI.
  • Coordination with the hospital for your updated documents.

UPA organizes your current CV; Tracks expirables; Maintains entities; Reports your CME activity; and Updates carriers with practitioner changes.

CAQH acts as a clearinghouse of information where managed care organizations retrieve information. Providers are responsible for independent credentialing and contracting with the carriers.




Additionally Provides Assistance With:

  • CAQH
  • CAQH Solutions
  • Medicare Applications
  • Medicaid (Multi-State) Applications
  • Multiple Managed Care & Carrier Applications
  • US Department of Labor
  • Black Lung
  • Federal Employees
  • Energy Program
  • Additional Miscellaneous Carriers

We are also equipped to assist with these additional services:

  • Credentialing
  • Recredentialing
  • Onboarding New Groups
  • Adding New Providers
  • Location Changes
  • Revalidations
  • Revenue Cycle Management
  • Co-Employment Services
  • Practice Management

Managed Care Office


Click to view Some BlueAdvantage Sapphire Members Need To Re-enroll

Click to view Blue Advantage Notice

Click to view 5/20/21 OB Risk Authorization Form Quick Reference Guide

Click to view 4/12/21 OB Risk Authorization Assessments


Additional clarification regarding the PCP lock in waiver:

The Div of Tenncare has waived the PCP Lock-in until 6.30.2021 for BlueCare/TennCareSelect members



Under the BlueCare FAQs

Procedure Header

Click to view documents pertaining to topic

Care Management Contact Information Crosswalk BlueAccess to Availability
Cultural Competency Training Attestation DRA Attestation 2021 Electronic Signature
DRA Provider Training 2020 Update DRA Policy & Procedure Requirement
Fee Schedule Quick Reference Guide Monthly Screening Requirement
Reconsideration and Appeal Process Reference Document for Providers

Contract Network

Managed Care Contract Network for Membership.

While we are not a managed care company, we have professionals on our staff who focus on this service.

The University Physicians’ Association (UPA) is dedicated to negotiating fair and equitable contracts for our physician shareholders. Governed by a physician-led board of directors and its own committees, UPA seeks to contract with a wide range of insurance payers on our members' behalf. UPA physician shareholders actively participate in the contract process by providing insight into their practice patterns and interaction history with our carriers.

Consecutive membership growth since 1995.

Unified physician voice through active committee participation.

Over 20 leading carrier contracts.

Strong network of membership with East Tennessee's area beneficiaries.

At UPA, we strive to provide assistance as an escalation resource when issues cannot be obtained through normal processes. UPA actively provides communication to its members to enhance the understanding of carrier policies and UPA contractual agreements.

UPA MEMBER CONTRACTS (member login only)

Pathways to Managed Care

Click to view: March 10, 2021


Mitzi Vaughn

VP, Contracting

Office: 865-670-6179