UPA Office of Compliance & Regulatory Affairs
In today's ever-changing healthcare environment and emphasis on the
value and quality of healthcare delivery, the role of an effective and
comprehensive compliance program is more important than ever. In preparation
for the future of healthcare, the
University Physicians’ Association (UPA) is committed to making compliance an integral part of our business
operations. Read on to learn about the UPA Office of Compliance &
Regulatory Affairs and the services we offer to our valued physician members.
Betzaida Shands, VP Regulatory Affairs & Chief Compliance Officer
Leigh Henderson, Regulatory Compliance Specialist
Our Comprehensive Compliance Program
We have designed our compliance program in line with seven important elements
recognized by the Office of the Inspector General:
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Written policies & procedures — Principles that guide the culture of compliance
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Keeping abreast of current laws and regulations—An effective compliance program makes every effort to stay up-to-date
with federal and state compliance requirements
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Training to engage team members – We provide training for all team members to ensure everyone is
equipped to provide high-quality care
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Effective communication – Our program emphasizes effective communication between members
to facilitate seamless operations
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Internal monitoring & auditing — This will allow us to identify any issues, and allow us to evaluate
how our compliance efforts can help to correct them
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Implementation of standards — Ensuring that all our team members stay true to our policies and
procedures
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Promptly responding to issues — Once a problem is identified, proper steps will be taken to promptly
resolve it
Protection for our members. Assurance for our future.
At UPA, we strive to ensure that our compliance program stays current and
consistent with pronouncements from the Office of the Inspector General,
as well as state and federal laws and regulations. There is no doubt that
healthcare organizations must be ready and responsive in facing the new
challenges that the healthcare reform will bring. Here at UPA, we are
devoted to developing an effective and enduring compliance program to
ensure that the right approach is taken the first time, and every time.
To learn more about the UPA compliance program,
contact our office
at (865) 670-6700.