The definition of Customer Service is:
the assistance and advice provided by a company to those people who buy
or use its products or services.
At UPA, we don’t just provide customer service,
we strive to provide exceptional service.
Exceptional service is treating others the way you want to be treated.
Maximizing your ability to resolve issues as fast as possible while making
the experience enjoyable and professional. From day one, this department
has been trained to make the patient/caller a priority. Having representatives
who have the right combination of customer service skills and knowledge
of their industry is a must. These representatives are doing more than
just answering the phone, they are applying revenue cycle concepts with
Having a dedicated focus on the patient has been a game changer for how
we deliver the full spectrum of Revenue Cycle Management to our Clients.
View our department video spotlight: