UPA Information Systems

Solutions

Information Systems Support

Hardware, network, and application systems support are an integral part of any practice management and electronic health record software. Long before "cloud computing" was an industry buzzword, the University Physicians’ Association (UPA) was providing software, hardware, and connectivity support through a hosted solution to its billing clients.

Through our partnership with University Health System, Inc., UPA maintains our practice management production server, test server, imaging server, and SQL report servers in the UHS Data Center. This is a secure environment with 24 / 7 monitoring to ensure performance, back-up, and emergency power in the event of a catastrophic power failure. Back-ups are stored both locally and in an off-site storage area.

Advanced Technology to Enhance Your Physician Practice

UPA uses Intergy by Greenway Health and Electronic Health Record (EHR) software as an integrated practice management and EHR solution. We also use Cerner EHR, a remote ASP-hosted interfaced solution; and Vitera Practice Analytics SQL reporting software for separate ad-hoc reports as well as financial and clinical dashboard reports.

24 / 7 Technical Support for Our User Base

UPA provides all application setup, training, and support to our user base for Intergy Practice Management, EHR software, and Practice Analytics. All software or support calls are routed directly to the UPA dedicated team located in Knoxville, Tennessee.

Fully-Trained Staff & Support Services Available for Your Practice

UPA's Information System team is comprised of the following:

  • Intergy Application Analyst
  • Intergy EHR Project Coordinator/Trainer
  • Intergy EHR Physician Liaison
  • Clinical Integration & Information Systems Coordinator
  • UHS Server Team
  • Server Team Manager
  • Dedicated System Administrator (encompasses Intergy DB server, Citrix Servers, Practice Analytics Server, and Imaging Server)
  • HelpDesk for non-Intergy questions

Additional Services available through UPA's partnership with UHS are:

  • Outlook Email Services
  • Virus Prevention Software
  • Desktop Support
  • Protected Health Information (PHI) Data Leak Prevention
  • Network Management

You can also view these websites for additional supportive resources:

Call our staff at UPA at (865) 670-6700 for more information today.